QISO Coffee Return & Refund Policy

At QISO Coffee, every bag tells a story, and we want you to love every cup.

Returns

Due to the perishable nature of freshly roasted coffee, we generally do not accept returns on coffee products once they have been delivered.

If your order arrives damaged, defective, incorrect, or if there is an issue with the quality of your coffee, please contact us within 14 days of receiving your order at contact@qisocoffee.com. We will review the issue and work with you to make it right.

Please include:

Your order number

A description of the issue

Photos of any damaged products or packaging

Non-Returnable Items

The following items cannot be returned:

Opened coffee bags

Perishable food products

Custom or personalized items

Gift cards

Sale or clearance items

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your order is damaged during shipping, defective, or you received the wrong item, contact us as soon as possible at contact@qisocoffee.com.

Depending on the situation, we may offer:

A replacement product

Store credit

A refund

Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet entered production or fulfillment. Once coffee has been roasted, packaged, or shipped, the order cannot be canceled.

Refunds

If a refund is approved, it will be issued to your original payment method within 5–10 business days after approval. Processing times may vary depending on your bank or credit card provider.

If you have not received your refund within 15 business days of approval, please contact us at contact@qisocoffee.com.

European Union Customers

For orders shipped to the European Union, customers may have the right to cancel or return eligible items within 14 days of receipt in accordance with applicable consumer protection laws.

Please note that exemptions may apply to perishable goods, including freshly roasted coffee, where permitted by law.

Contact Us

Questions about your order?

Email us at contact@qisocoffee.com

QISO Coffee
A Story in Every Bag™